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We offer a 100% no quibble money back guarantee. If there is any defect in any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).
Important Timeline: Returns for refund must be intimated via email within 24 hours from receipt of the product and the product should be received back into the “From Address” mentioned on the package within 7 days from the date of purchase.
When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods.
Note: The re-delivery of the product will only be to the “first sent address” of the buyer.
The customers communicate to us on returns through an email to customercare@farmerfirst.co.in or by phone with a call to our toll free number +91 62826 77322, but if refund is sought the same should be intimated via email as above mentioned.
We issue a no quibble refund / replacement for products that are received back in our warehouse within 30 days. In case of shipments reaching us after 30 days due to unavoidable reasons like postal delays, we take it on a case-to-case basis to address the problem.
For product returns, customers should send the product(s) to their respective “From Address” mentioned on the package only. For example, if a product is shipped from the Thodupuzha warehouse, it has to be returned to the same warehouse.
Check the respective warehouse of the product(s) printed on the invoice, sent with the package.
For example, products shipped from the Thodupuzha warehouse, please return them to the same address:
Primepro Farmer First Pvt Ltd
Madathil Buildings
Opp. Cryptms Mittai Company,
Irakkumpuzha Bypass Road,
Manakkad PO,
Thodupuzha – 685608
Kerala, India.
We do not accept cash on delivery orders.
No. We do not refund users for postage expense incurred for returning goods.
We ship the replacement as soon as we receive back the item from our courier partner. Replacement is subject to availability of stock with us. In case a replacement is not available, we will refund the amount for the same.
Returns are not possible in the following cases:
If the defect is understandable without visuals, then no proof will be sought. But if the defect or number of products received is in doubt/issue then only if visuals or other proof is submitted to convince us can we do the refund or replacement.
Yes, a return is possible at item level and if you have ordered multiple items, you can request a return of an or multiple items under the refund/replacement policy. But shipment charges of the same needs to be borne by customer. Returns must be received back into the warehouse within 7 days from the date of receipt of product by purchaser.
Replacement would be sent to customers when the products that need to be replaced are sent from the customers, and they share the details of couriers with us. The replacement of parcels would reach the customers within 5-7 working days from the date of shipment, subject to availability of the product.
