At Primepro Farmer First Private Limited, we respect every individual’s right to privacy. Our relationship with you is our most valuable asset and is the very basis of our name and reputation.

Information Collection and Use

This Privacy Policy (“Privacy Policy”) explains the information we collect from you when you use our website and related services. In collecting this information, we act as a data controller and are required by law to inform you about who we are, why and how we use your data, and the rights you have over your personal information.

We strictly do not share your Personal Information with any third parties except as described in this Privacy Policy.

Who are we?

We are Primepro Farmer First Private Limited.

Our Address:

Primepro Farmer First Pvt Ltd
Madathil Buildings
Opp. Cryptms Mittai Company,
Irakkumpuzha Bypass Road,
Manakkad PO,
Thodupuzha – 685608
Kerala, India.

You can contact us through:

• Post: Primepro Farmer First Pvt Ltd Madathil Buildings Opp. Cryptms Mittai Company, Irakkumpuzha Bypass Road, Manakkad PO, Thodupuzha – 685608 Kerala, India.
• Email: customercare@farmerfirst.co.in
• Telephone: +91 62826 77322 (Available between 09:00 hrs IST to 17:00 hrs IST, Monday to Friday)

How We Use Your Information

What Information Do We Collect?

We collect information through our website, exclusive brand outlets, and customer service centers. Some of this information does not directly identify you but helps us improve our services and your experience.

• Name (including title)
• Address
• Country
• Phone Number
• Email Address
• Gender
• Date of Birth
• Anniversary Date
• IP Address
• Order Details
• Query
• Subject
• Comments

Why Do We Collect This Information?

• Name (including title): Required to create your username, provide a personalized experience, generate invoices, and prepare shipment details for delivery.
• Address: Required to generate invoices and shipping labels, including postal code, city, and country for successful delivery.
• Country: Used to provide better support and analyze your health-related queries.
• Phone Number: Required to identify loyalty program members, generate invoices and shipment details, contact you regarding purchases, and send promotional SMS and surveys if you have subscribed.
• Email Address: Used to respond to your queries, request additional information if needed, provide order updates, and send promotional emails and surveys if subscribed.
• Date of Birth: Used to provide birthday discounts, special offers, and for analytical purposes.
• Anniversary Date: Used to provide anniversary discounts and special offers.
• Gender: Used for analytical purposes to offer relevant products and promotions.
• IP Address: Recorded to ensure correct tax application, maintain security, and investigate misuse of our website or systems.
• Order Details: Required to maintain order records, fulfill purchases, and analyze sales performance.
• Query: Used by our experts to understand and respond to your health-related questions.
• Subject (I Need Help With): Helps route your enquiry, complaint, or concern to the appropriate team.
• Comments: Allows you to provide additional information to help us better understand and resolve your query.

When You Use Our Website

When you browse our website, cookies help improve user experience and understand visitor behavior. Some cookies are essential for website functionality, while others are used with your consent for analytics and marketing.

Refer to our Cookie Policy for complete details.

How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary. Typically, we keep personal data for two (2) years after our relationship ends unless a longer retention period is required by law. If you withdraw your consent or request deletion, we will comply wherever legally permitted.

When You Submit an Enquiry via Our Website

We use your contact information to respond to your enquiry. We may also contact you for clarification or feedback. We do not use your data for automated decision-making.

When You Sign Up to Receive Our Newsletter

With your consent, we use your name and email address to send newsletters. You may unsubscribe at any time. Your information will be retained for two (2) years or until you withdraw your consent.

When You Submit a Review About Us

Your name and review may be displayed publicly. Your email address and IP address will never be publicly displayed. We retain reviews while the related product or service remains active or until you request removal.

When You Take Part in Our Feedback Survey

We use your responses to improve our products and services. Your responses are not used for automated decision-making. You may request removal of your responses at any time.

Your Rights as a Data Subject

You have the following rights regarding your personal data:

• Access your personal data.
• Correct inaccurate or incomplete information.
• Withdraw your consent at any time.
• Request deletion of your data.
• Request data portability.
• Object to processing of your data.
• Request restriction of processing.
• Avoid automated decisions affecting you.

To exercise any of these rights, please use the contact details provided above.

Your Right to Complain

If you have any concerns or complaints, you may contact us using the details below:

• Email: [Insert email]
• Phone: [Insert number]

We are committed to resolving all concerns promptly and transparently.

When Does This Privacy Policy Apply?

This Privacy Policy applies to all services offered by Primepro Farmer First Private Limited through www.farmerfirst.co.in and other official channels. It does not apply to third-party products or services.

Updates to This Privacy Policy

We periodically review and update this Privacy Policy. If we begin using your personal data in new ways, we will notify you and obtain your consent where required by law.

• Version: 1.0
• Last Updated: 02 July @2026